Privacy Policy

PRIVACY POLICY
Unseen Gears
www.unseengears.com
Effective Date: August 24, 2026

This Privacy Policy describes how Unseen Gears (“we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit www.unseengears.com (the “Site”), buy a digital or physical product, book a service, or sign up for our email and SMS communications. By using our Site or subscribing to our communications, you agree to this Privacy Policy.

1. Information We Collect

Information you provide: name, email address, phone number, billing and shipping address, payment information (processed securely by our payment provider), account credentials, and any communications you send us. When you book a service, we also collect the business and account information needed to deliver that service.

Information collected automatically: IP address, browser type, device identifiers, pages viewed, links clicked, referring URLs, and cookie and tracking data (see Section 6).

Information from third parties: we may receive information from partners including Klaviyo (email and SMS), Postscript (SMS), Shopify (e-commerce), analytics providers, and social platforms if you interact with us there.

2. How We Use Your Information

We use your information to process and fulfill orders; deliver and manage the services you book; communicate about purchases, projects, and support; send promotional email and SMS with your consent; improve our Site, products, and services; personalize your experience; detect fraud and maintain security; measure marketing performance; and comply with legal obligations.

3. SMS / Text Message Marketing

By providing your mobile number and opting in, you consent to receive recurring automated marketing text messages (including promotional offers, reminders, and updates) at the number you provided. Consent is not a condition of purchase. Message and data rates may apply, and message frequency varies. We use Klaviyo and Postscript to send SMS; they process your number and engagement data solely to deliver and optimize messages on our behalf and may not use it for their own marketing.

In compliance with applicable regulations (including the TCPA and CTIA guidelines): you can opt out at any time by replying STOP to any message, after which you will receive one final confirmation; reply HELP or contact us for assistance; and we do not sell or share your mobile number with third parties for their own marketing. If you add items to your cart and provide your number, we may send up to 3 automated reminder texts; reply STOP to opt out.

4. Email Marketing

If you subscribe to our email list, we use Klaviyo to send promotional emails, newsletters, and personalized recommendations, and to measure opens, clicks, and engagement. You may unsubscribe at any time using the link in any email or by contacting us. Transactional emails related to your orders and projects will still be sent.

5. How We Share Your Information

We do not sell your personal information. We may share it with service providers such as Klaviyo, Postscript, Shopify, payment processors, and shipping carriers who help us operate, and who are bound by data processing agreements; with authorities when required by law; in connection with a business transfer; and with your consent.

6. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to keep you logged in and remember your cart, analyze traffic, measure advertising, and enable Klaviyo and Postscript attribution. You can control cookies through your browser settings, though disabling them may affect Site functionality. We may also use tools such as Google Analytics and the Meta Pixel.

7. Your Privacy Rights

Depending on your location, you may have the right to access, correct, delete, or port your personal information, to opt out of SMS (reply STOP) and email (click Unsubscribe), and to withdraw consent where processing is based on consent. California residents may have additional rights under the CCPA, including the right to know, delete, and opt out of the sale of personal information. We do not sell personal information. To exercise any right, contact us using Section 10.

8. Data Retention

We retain your personal information for as long as needed to fulfill the purposes in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. SMS opt-in records are retained for a minimum of 5 years as required by TCPA compliance standards.

9. Data Security & Service-Client Confidentiality

We use industry-standard security measures, including SSL encryption, secure payment processing, and access controls. No method of transmission over the internet is 100% secure, so we encourage strong passwords and prompt notice if you suspect unauthorized access. For done-for-you clients, a confidentiality agreement is signed before work begins. We request only the platform access we need, through your own staff or collaborator invites rather than shared passwords, and that access is removed when the work is complete. We do not sell, share, or use your customer data or lists for anything other than delivering your service, and you keep full ownership of your accounts and data at all times.

10. Contact Us

For questions about this Policy, to exercise your rights, or to opt out of communications, contact us at support@unseengears.com. You may also opt out of SMS by replying STOP to any text, or opt out of email by clicking Unsubscribe in any marketing email.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy here with a new effective date. Continued use of our Site or communications after changes constitutes acceptance of the updated Policy.

Last Updated: August 24, 2026