Terms of Service

By using this site and buying from Unseen Gears you agree to these terms.

General

Prices and availability may change without notice. Digital products are licensed for your personal use and may not be resold or redistributed. All content, including the book, the graphics, and the brand, is the property of Unseen Gears and may not be copied without permission.

Services and freelance work

Unseen Gears provides email and SMS marketing services on a best efforts basis. We do not guarantee any specific results, revenue, sales, open rates, click rates, deliverability, list growth, or return on investment. Marketing outcomes depend on many factors outside our control, including your products, pricing, offers, audience, market conditions, and your own platform and sending history.

The work delivered is limited to what is described in your agreed proposal or order. Anything outside that scope is a new request and may be quoted separately. Reasonable revisions within the agreed scope are included. Additional rounds or changes beyond the agreed scope may be billed separately.

Our services rely on third party platforms such as Klaviyo, Postscript, Shopify, and email and SMS carriers. We are not responsible for their performance, pricing, policies, downtime, account suspensions, or deliverability decisions. Platform subscription and sending costs are the responsibility of the client.

Timely delivery depends on the client providing access, information, brand assets, and feedback when requested. Delays caused by the client may extend timelines and do not entitle the client to a refund.

Fees, deposits, and payment schedules are as stated at the time of purchase or in your proposal. Deposits and fees for work already started are non refundable. Monthly management is billed each month and may be canceled with notice as stated in your agreement.

Unseen Gears works as an independent contractor, not as an employee, partner, or agent of the client, and nothing here creates a partnership or joint venture. Each side agrees to keep the other private business information confidential.

To the fullest extent allowed by law, services and materials are provided as is, without warranties of any kind, express or implied. Unseen Gears is not liable for any indirect, incidental, or consequential damages, or for lost profits or lost revenue. Our total liability for any claim is limited to the amount paid for the specific service that gave rise to the claim.

How the services work

All services are delivered remotely. After you book, I send a short intake, and we set up a kickoff by email or a call. You grant me the access I need to your platforms, I build and write everything, share it with you for review, apply reasonable revisions within scope, and hand it off ready to run. Timelines are estimates and depend on your feedback and how quickly access is provided.

Access, confidentiality, and your data

Before work begins, a confidentiality agreement is signed, so your business information, customer data, and account access are protected in writing. I request only the access I need, through your platform's own staff or collaborator invites rather than shared passwords, and that access is removed once the work is complete. I do not sell, share, or use your customer data or lists for anything other than delivering your service. You keep full ownership of your store, your accounts, and your data at all times, and completed work is yours once final payment is made.