Shipping Policy

SHIPPING & DELIVERY POLICY
Unseen Gears
www.unseengears.com
Effective Date: August 24, 2026

At Unseen Gears, we want you to know exactly what to expect after placing your order, whether it is a digital product, a physical item, or a done-for-you service. Please read this policy carefully.

1. Digital Products

Ebooks and digital downloads are delivered instantly by email after your purchase is confirmed and do not ship. If you do not receive your download link within a few minutes, check your spam folder and then contact us at support@unseengears.com and we will re-send it.

2. Services

Done-for-you services are delivered remotely and do not ship. After you book, we send a short intake and set up a kickoff by email or call. Timelines are estimates and depend on how quickly you provide access, information, and feedback. Most core builds are completed within about two weeks of receiving what we need from you.

3. Order Processing Times (Physical Items)

Processing time is how long it takes us to prepare your order before it ships, and is separate from shipping and transit time.

• In-stock items are processed within 2–5 business days of payment confirmation.
• Orders placed on weekends or holidays begin processing the next business day.
• You will receive a shipping confirmation email with tracking once your order ships.

4. Preorder & Made-To-Order Items

Some items, including the leather backpack and the wristlet laptop case, are limited preorders that are made to order. These may take 4–6 weeks to be produced and delivered. Placing your order locks in your piece from the limited run. Preorder timelines are estimates and may vary; we will communicate updates as they become available. You will receive a tracking number by email as soon as your item ships.

5. Shipping Methods & Rates

Shipping rates for physical items are calculated at checkout based on the method selected and the destination. Domestic (U.S.) delivery estimates are 5–8 business days after processing for standard shipping. We may ship internationally where available; international delivery estimates vary by destination and customs processing, and international customers are responsible for all customs duties, import taxes, and fees charged by their country, which are not included in our rates and are not refundable.

6. Shipping Carriers & Tracking

We partner with trusted carriers such as USPS, UPS, and FedEx for domestic orders. Once your order ships, you will receive tracking by email. Please allow 1–2 business days for tracking to update. Once an order is handed off to the carrier, Unseen Gears is not responsible for carrier delays, or for lost, stolen, or damaged packages that occur during transit; please contact the carrier directly for transit issues.

7. Customer Responsibility — Shipping Address

It is the customer's responsibility to provide a complete and accurate shipping address at checkout. If an incorrect or incomplete address results in delivery complications, the customer is responsible for any return shipping fees, re-shipment fees, or carrier address-correction fees. If you notice an error after ordering, contact us immediately at support@unseengears.com and we will do our best to update it before the order ships.

8. Order Cancellations

To cancel a physical order, contact us as soon as possible at support@unseengears.com. We will do our best to accommodate requests made before an order has been processed and shipped. Orders that have already shipped cannot be canceled or modified, and made-to-order or preorder items cannot be canceled once production has begun. Digital products and services follow the terms in our Refund Policy.

9. Lost, Stolen, or Damaged Packages

Once a package is confirmed delivered by the carrier, Unseen Gears is not responsible for lost or stolen packages. If tracking shows delivered but you have not received it, check with neighbors and household members, check all entry points, and contact the carrier to file a claim. If the carrier confirms the package was lost in transit, contact us at support@unseengears.com and we will help resolve it. For items damaged in shipping, see our Refund Policy.